Revised 2023-12-11
Please read this privacy policy (“Policy”) carefully as it contains important information related to your personal information and data (“Personal Information”) that identifies you, identifies a particular individual, or refers to personally identifiable information, personal information, or personal data under applicable data privacy laws, rules, or regulations.
This Policy explains how and why we collect, store, use, and share your Personal Information. It also explains your rights related to your Personal Information, including how to contact us in the event you have a complaint.
Please read the following carefully to understand our views and practices regarding your Personal Information as a Merchant, Customer, or Website Visitor.
1. Key Terms. It would be helpful to start by explaining some key terms used in this Policy:
We, us, our | OrderMyGear LLC (“OMG”) |
Customers | Individuals who are shopping in a Store |
End Users | Users of the software |
Merchant | A company that uses the software to offer a Store |
Personal Information | Any information relating to an identified or identifiable individual |
Website | Our website at https://www.ordermygear.com/ |
Software | Our software platform available to authorized users for login at https://login.ordermygear.com/ https://www.orderpromos.com/users/sign_in |
Store | An online e-commerce store created with or by the Software |
2. How We Collect Personal Information. We collect Personal Information directly from End Users who access our Software and from Customers who purchase items from a Store or that otherwise supply information to a Store as part of a transaction. We also collect information from you when you browse our Website.
3. Personal Information We Collect About You. We may collect and use the following Personal Information that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly, with you, a particular consumer or household:
(a) Information We Collect from End Users of our Software
Personal Information Categories | Purpose for Collection or Use |
---|---|
Name; company name; internet protocol (“IP”) address; electronic mail (“e-mail”) address; phone number(s); and online account names | To provide the Software to Merchants and End Users. |
Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding your interaction with our Software) | To provide the Software to Merchants and End Users, to process transactions, and to prevent against fraud or unauthorized activity. |
(b) Information We Collect from Customers
Personal Information Categories | Purpose for Collection or Use |
---|---|
Name, addresses, telephone numbers, internet protocol (“IP”) address, electronic mail (“e-mail”) address, and online account names | To provide our services to Merchants and to assist with fulfilling your order and related transactions like returns. |
Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a Customer’s interaction with a Store), including Google Advertiser ID. | To provide our services to Merchants. |
You may also transmit your credit card number and related financial information as part of a transaction, however, this information is passed to our online payment processor, such as Stripe, and we are unable to access or view it. | To provide our services to Merchants and to assist with fulfilling your order and related transactions like returns. |
Merchants may create custom fields in online forms that enable you to provide additional information to the Merchant that is stored and processed by our Software. We collect this information and process it as instructed by the applicable Merchant. | To provide our services to Merchants and to assist with fulfilling your order and related transactions like returns. |
(c) Information We May Collect from Website Visitors
Personal Information Categories | Purpose for Collection or Use |
---|---|
Internet protocol (“IP”) address | To market our services and determine the effectiveness of our marketing. |
Information you submit to us from online forms on our Website (name, e-mail, telephone, company name) and chat records from the use of the chat tool on the Website. | To respond to inquiries from you and assist you in resolving issues. |
Usage data, unique device identifiers for advertising (e.g., Google Advertiser ID or IDFA); and cookies | To market our services and determine the effectiveness of our marketing. |
4. Who We Share Your Personal Information With.
(a) Information We Collect from End Users of our Software
We routinely share this Personal Information with:
• The applicable Merchant that is the primary account holder used by each End User.
(b) Information We Collect from Customers
In order to provide our services to Merchants, we routinely share this Personal Information with:
• The Merchant for each applicable Store;
• Our service providers or those of the Merchant, for example, payment processors like Stripe.
(c) Information From Website Visitors.
We routinely share Personal Information with:
• Affiliates;
• Service providers we use to help deliver our services and maintain our website; and
• Other third parties we use to help us run our business, such as social media sites, search engines, marketing agencies or website hosts.
(d) General Information Sharing.
We may also share Personal Information with:
• External auditors;
• Law enforcement agencies;
• Courts as required by a court order or required by litigation;
• Regulatory bodies to comply with our legal and regulatory obligations; and
• Other parties, such as potential buyers of some or all of our business or during a re-structuring. In this event, we will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
(e) Sales of Personal Information.
In the last 12 months, we have not sold Personal Information to any third parties that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
(f) Disclosure of Personal Information for Business Purposes
We have disclosed the categories of personal information listed above for business purposes to the following categories of parties within the last 12 months:
• Our affiliated entities and unaffiliated service providers, to help conduct our business such as providing our products and services, supporting our everyday operations, marketing, business development and management.
• Information we collect from website visitors was also shared with third party network advertising partners.
5. Your Rights to Your Personal Information
For You if You Are in the EEA, the UK, or Switzerland
Merchants may use our Software to create Stores that are capable of collecting the Personal Information outlined above from Customers who reside in the EU, UK, or Switzerland. In these instances, the Merchant is the Controller of the data and we are the Processor and process the data in accordance with their documented instructions. In other instances, we may collect Personal Information when you visit our website. We process Personal Information on the following legal bases: consent; as necessary to perform our agreement to provide services or other applicable agreements; as necessary for compliance with a legal obligation to which we are subject; or as necessary for the legitimate interests of OMG and the Merchants who use our Software.
Residents of the EEA, UK, or Switzerland have the following rights.
Your Right | The Right Explained |
---|---|
Right to Access | The right to be provided with a copy of your Personal Information (the right of access) |
Right to Rectification | The right to require us to correct any mistakes in your Personal Information |
Right to be Forgotten | The right to require us to delete your Personal Information—in certain situations |
Right to Restriction of Processing | The right to require us to restrict processing of your Personal Information—in certain circumstances, e.g. if you contest the accuracy of the data) |
Right to Data Portability | The right to receive the Personal Information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations |
Right to Object | The right to object:
– at any time to your Personal Information being processed for direct marketing (including profiling); – in certain other situations to our continued processing of your Personal Information, e.g. processing carried out for the purpose of our legitimate interests. |
Right Not to be Subject to Automated Individual Decision-Making | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
Right to Lodge a Complaint | Users that reside in the EEA, the UK, or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en |
Right to Independent Dispute Resolution Body Designated to Address Complaints and Provide Appropriate Recourse Free of Charge to You | OMG commits to resolve complaints about privacy and its collection or use of your Personal Information. European Union or Swiss individuals with inquiries or complaints regarding this Policy should first contact Us at privacy@ordermygear.com. If OMG is acting as the Processor pursuant to instructions from a Controller, it may refer you to the applicable Controller to exercise your rights with respect to the data we are processing on its behalf. Furthermore, OMG has committed to refer unresolved privacy complaints under the Privacy Shield Principles to JAMS (Judicial Arbitration & Mediation Services), an independent alternative dispute resolution provider located in the United States and recognized for this purpose by the U.S. Department of Commerce. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit JAMS at: https://www.jamsadr.com/eu-us-data-privacy-framework for more information and to file a complaint. |
For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individual rights under the General Data Protection Regulation.
(a) Your Rights Under Other Privacy Laws (including but not limited to the laws of Canada, the United States, California, Colorado, Connecticut, Indiana, Iowa, Tennessee, Texas, Utah, and Virginia):
Rights to Know About and Access To the Personal Information collected about you | You have the right to know:
• The categories of Personal Information we have collected about you; • The categories of sources from which the Personal Information is collected; • Our business or commercial purpose for collecting or selling Personal Information; • The categories of third parties with whom we share Personal Information, if any; and • The specific pieces of Personal Information we have collected about you. • Retain any Personal Information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained; • Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered Personal Information; or • Provide the Personal Information to you more than twice in a 12-month period. |
Right to Correct Inaccurate Personal Information Collected About You | The right to require us to correct any mistakes in your Personal Information. |
Rights to Opt-Out or Limit the Sale and Disclosure of Sensitive Personal Information | In connection with any Personal Information we may sell or disclose to a third party for a business purpose, you have the right to know:
• The categories of Personal Information about you that we sold and the categories of third parties to whom the Personal Information was sold; and • The categories of Personal Information that we disclosed about you for a business purpose. |
Right to Deletion | Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your Personal Information from our records; and • Direct any Service Providers to delete your Personal Information from their records. • Complete the transaction for which the Personal Information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity; • Debug to identify and repair errors that impair existing intended functionality; • Exercise free speech, ensure the right of another person to exercise his or her right of free speech, or exercise another right provided for by law; • Comply with the California Electronic Communications Privacy Act or other state or federal law; • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; • Comply with an existing legal obligation; or • Otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information. |
Right to Fair Treatment and Protection Against Discrimination | You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA and certain other privacy and data protection laws, as applicable. This means we cannot, among other things:
• Deny goods or services to you; • Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; • Provide a different level or quality of goods or services to you; or • Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services. |
(b) How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy Policy, please:
• Call us at 214-945-4000;
• Email us at privacy@ordermygear.com
Please note that you may only make a CCPA-related data access or data portability disclosure request twice within a 12-month period.
If you choose to contact us, you will need to provide us with:
• Enough information to identify you (e.g., your full name, address, and email address);
• Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and
• A description of what right you want to exercise and the information to which your request relates.
Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification. We are not obligated to make a data access or data portability disclosures if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.
(c) How to File a Complaint. We hope that we can resolve any query or concern you raise about our use of your information.
Many laws also give you right to lodge a complaint with a supervisory authority. For example, in the European Union (or EEA), you can lodge a complaint in the state where you work, normally live, or where any alleged infringement of data protection laws occurred. Similarly, under the CCPA in California, you can lodge a complaint with the California Attorney General’s office. If you need help finding the proper authority to lodge a complaint, please contact us at privacy@ordermygear.com, and we will respond with the appropriate authority, if applicable, within 30 days.
To file a complaint under the GDPR, please see more information above about individual rights under the GDPR.
6. Children Under the Age of 18
Our Website, services, and applications are not intended for children under the age of 18 without parental consent. If you are under the age of 13, you may not use our services and access our Website. If we learn that we have collected Personal Information from someone under the age of 13 that was not provided with the supervision and consent of the minor’s parents or legal guardian, we will promptly delete that information. If you believe we have impermissibly collected Personal Information from someone under the age of 13, please contact us using the information below.
7. E-mail and Text Communications.
We may use your personal information to send you updates or communications by email, text message, telephone or post about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in processing your personal information for promotional purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
You have the right to opt out of receiving promotional communications at any time by contacting by using the “unsubscribe” link in emails or “STOP” number in texts.
We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
8. Changes to this Privacy Policy. We may change this Policy from time to time. We are required by the CCPA, GDPR, and other privacy laws to review and update this Policy once every 12 months. We will provide applicable notice of changes or updates to this Policy that reflect a substantial or material change to this Policy. We will send such notifications before the changes to this Policy take effect.
9. How to Contact Us. Please contact us by post, email or telephone if you have any questions about this Policy. Our contact details are shown below:
Our Contact Details | |
Address | OrderMyGear LLC Attn: Privacy Officer 2211 Commerce St. Suite 300 Dallas, TX 75201 |
E-mail address | privacy@ordermygear.com |
Phone | (214) 945-4000 |
10. If You Need Extra Help or Disability Accommodations? If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).